Let customers book, choose a service, or get a quote entirely inside WhatsApp — no human typing required.
Before you start
- WhatsApp connected
Steps
- 01
What a Flow actually is
A Flow is a script that replies to an incoming WhatsApp message with buttons, lists, or questions, and reacts to what the customer taps.
- 02
Start from a template
WhatsApp Flows → Templates — booking, service selection, and quote-request flows are ready to use for common industries.
- 03
Customize the steps
Edit each question, button label, and where each answer branches to next.
- 04
Turn it on
Activate the flow. It now runs automatically on any incoming WhatsApp message that matches its trigger keyword.