Chapter 1 — Automotive service centre
A garage that books services straight from WhatsApp
The problem
Customers message to ask for a service slot. During a busy day nobody replies for hours, and the same questions — price, pick-up, timings — come in again and again.
The setup
- 1.An approved welcome template asks “Two-wheeler or four-wheeler?” with tap-to-answer buttons
- 2.A WhatsApp Flow collects the vehicle, service and preferred day
- 3.Each booking becomes a lead assigned to the service advisor
- 4.A reminder goes out before the slot; a feedback request after
What changes
Bookings come in already sorted by vehicle type, and the advisor starts the day with a list instead of a pile of unread chats.