Compliance

Policies in one register. Messaging rules in the product.

Everything that governs how LeadForGrow handles data, and the safeguards that help you message customers within the rules.

Document register

No.	Document	Covers
01	Privacy Policy	What we collect, why, and your rights	Open →
02	Terms of Service	The agreement for using LeadForGrow	Open →
03	Refund Policy	Trials, refunds and cancellation	Open →
04	Data Processing Agreement	Our obligations when we process data for you	Open →
05	GDPR & Data Protection	Controller and processor roles, your rights	Open →
06	Cookie Policy	Cookies and browser storage we use	Open →
07	Security overview	Technical and organisational safeguards	Open →
08	Responsible disclosure	Reporting vulnerabilities	Open →
09	Accessibility statement	Our approach and known limitations	Open →

LeadForGrow enforces what it can. Some obligations stay with you as the business sending the messages.

Rule	What LeadForGrow does	What stays with you
Opt-out	A customer who replies STOP is not messaged again by automations, sequences, flows or broadcasts. START opts them back in.	Collect permission before you message people.
WhatsApp 24-hour window	Free-text replies are offered only within 24 hours of the customer’s last message; outside it, only approved templates.	Choose templates that suit the conversation.
Template approval	Templates are submitted to Meta from inside LeadForGrow, and only approved ones can be sent.	Write templates that follow Meta’s policies.
Email unsubscribe	Every broadcast email carries a per-recipient unsubscribe link.	Send only to people who expect to hear from you.
Consent on forms	The visitor’s cookie-consent choice is stored with leads from LeadForGrow web forms.	Explain on your own site how you use enquiries.

LeadForGrow’s safeguards help, but do not replace, your own obligations under WhatsApp and Meta policies and applicable law.