Every customer conversation, in one place.
Stop switching between the WhatsApp app, Instagram, Messenger and Gmail. Your whole team replies from one inbox — and sees who the customer is while they type.
Priya Sharma
Can I reschedule to Thursday?
@urban.decor
Price for the oak table?
Arjun Mehta
Re: Quotation for 20 units
Neha K.
Is delivery free in Pune?
Hi! Can I reschedule to Thursday?
Of course — Thursday 11 am works. Shall I confirm?
Reply window: 23h 48m left
Priya Sharma
Stage: Demo scheduled
Owner · Ankit
Follow-up · Thu 11:00
Source · Meta lead ad
What each channel brings in.
- Official WhatsApp Business API
- Approved templates outside the 24-hour window
- Media, buttons and lists
- Direct messages
- Public comments on your posts
- Reply to a comment from the inbox
- Messenger conversations
- Page post comments
- Private replies to comments
- Gmail or any IMAP / SMTP mailbox
- Mail sent from webmail syncs in
- Signatures, Cc / Bcc, scheduling
Queues, not filters
Know exactly who is waiting for you.
Each queue shows a live count. Owners and managers open on Needs reply; agents open on Mine. Press Done on a row and it leaves the queue — if the customer writes again, it comes back.
Needs reply
Customers who wrote last and are still waiting — longest wait first. Newsletters and no-reply senders stay out.
Mine
Conversations assigned to you. Agents open here by default.
Unassigned
Nobody owns it yet. “Assign to me” or pick a teammate right on the row.
All
Everything, with filters for unread, hot leads, follow-up due, pinned and archived.
Internal notes
Write a note only your team sees, inside the thread.
Waiting timers
A badge turns amber, then red, the longer a customer waits.
Real email threads
Emails render as the sender designed them, threaded like webmail.
Signatures
Several signatures per mailbox — pick one as you write.