Control tone, boundaries, and when AI features hand off to a human.
Steps
- 01
Set the tone
Pick how formal or casual AI replies sound — this applies everywhere the AI writes on your behalf.
- 02
Set boundaries
Tell it what to never do — quote prices it isn’t sure about, make promises, or discuss competitors, for example.
- 03
Decide when it hands off
Choose the conditions where a human should take over instead of the AI continuing to reply.