The facts, policies, and FAQs your AI features (chatbot, auto-reply, assistant) are allowed to use when talking to customers.
Steps
- 01
Why this page exists
Every AI-powered reply in LeadForGrow — chatbot, smart auto-reply, the assistant — answers using only what you put here. No knowledge base entry, no answer.
- 02
Add a knowledge source
AI Knowledge → + Add — paste FAQs, pricing, policies, or upload a document. Plain language is fine; no special formatting needed.
- 03
Organize by topic
Group entries (Pricing, Hours, Returns, Services) so it is easy to tell what the AI does and doesn’t know yet.
- 04
Test it
Use "Ask AI" anywhere in the product to check the AI answers the way you expect before it talks to a real customer.
Tips
- Keep entries short and specific. "We are open 9–6, Mon–Sat" beats a five-paragraph policy doc.