Bills & payments

Create a bill and send it via WhatsApp

Professional PDF bill with your logo, sent to the customer on WhatsApp in one click.

3 min per bill read

Professional PDF bill with your logo, sent to the customer on WhatsApp in one click.

Before you start

  • Bill Header set up (Settings → Bill Header)
  • WhatsApp connected

Steps

  1. 01

    Set up your Bill Header (once)

    Settings → Bill Header. Upload your logo, fill in business name, phone, email, address, GSTIN. Save. This appears on every bill.

    Settings → Bill Header
  2. 02

    Create a bill

    Two ways: Left nav → Bills → + New bill. OR: From any chat, click "Create bill for this customer" in the right sidebar — auto-fills the customer info.

    + New bill
  3. 03

    Add line items

    Description + Quantity + Rate. Add as many rows as you need. LFG auto-calculates subtotal.

    Item 1
    Sensor · Qty 1 · ₹2,400
    Item 2
    Scanning · Qty 1 · ₹550
    Item 3
    Labour · Qty 1 · ₹800
    Subtotal
    ₹3,750
  4. 04

    Adjust discount + tax (optional)

    Discount is a flat rupee amount. Tax rate is a percentage. Totals recalculate live.

  5. 05

    Save & send

    "Save & send on WhatsApp" generates the PDF, uploads it to Cloudinary, and sends via WhatsApp. Customer gets the PDF within 10 seconds.

    Bill
    PG-2026-001
    Sent
    Total ₹3,400 · sent to Daksh on WhatsApp
    Sent
    Download PDF

Tips

  • Inside the 24h window (customer messaged recently): sends instantly as a free-form document.
  • Outside the window: LFG auto-falls-back to the "bill_delivery" template (must be approved by Meta once — you build it in WhatsApp Templates).
  • Once sent, the bill is locked from editing. To fix, "Void" it and create a new draft.

Common issues

  • Send failed: "24h window closed"

    Build + submit the "bill_delivery" template — see the "Create Template" guide. Once approved, this stops happening.

  • PDF has no logo

    Upload logo in Settings → Bill Header, then regenerate the bill (Bill detail → Download PDF to check).